Operations profitability and agility, through data and AI

Focusing on Order Fulfillment - The Key to Superior Customer Experience

Feb 22, 2021 8:43:56 AM / by Molly Schmidt posted in Operational Intelligence, Machine Learning, RPA, Operational Excellence, Supply Chain Management, Order Fulfillment, Warehouse Management, AI, Logistics, Revenue Risk Management


There is no disagreement about the fact that successful order fulfillment drives profitability because it’s an integral part of the customer experience. When your customers receive the right products at the right time, they are more likely to remain loyal to the brand. Your ability to retain customers through effective order fulfillment can lead to future sales from the same customers and therefore reduce your company’s expenses for marketing and acquiring new customers. Consider these statistics:

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