When talking about running OpsVeda on the cloud, a refrain I hear often from potential customers is about the complexity of their processes and how that becomes a hindrance in moving anything to the cloud (or specifically SaaS). For large complex organizations SaaS is the software equivalent of Henry Ford's approach to Model T - "Any customer can have a car painted any color that he wants so long as it is black". They go to great lengths to call out their non-standard processes - in many cases it does give them an edge but sometimes it is also plain cantankerous legacy. But that is besides the point for this post. Their real concern is how OpsVeda can accommodate these processes on the cloud when they are currently running the processes on highly customized on-premise ERP/CRM/SRM and in-house built systems.